• Must have 1-2 years of relevant experience in a customer-facing role, such as reception, front desk, or hospitality, is often preferred.
• University Graduate (High school or College Graduate) Additional training or certification in hospitality, customer service, or a related field can be beneficial.
• Proficient in various SPA apps but not limited to Sauna, Zensofff, and Access to Lockers (RFID)
• Ability to be efficient and productive in a luxury, fast-paced environment.
• Collaborative attitude and the ability to work harmoniously within a team-oriented spa environment. Exceptional interpersonal and customer service skills, with a friendly and empathetic demeanor to ensure a positive client experience.
• Strong organizational and multitasking abilities to manage appointments, administrative tasks, and client flow effectively.
• Excellent verbal and written communication skills for interactions with clients and colleagues.
• Competence in using spa management software, basic computer applications, and email communication.
• Maintain a professional, well-groomed appearance as the first point of contact for clients.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as spa hours may vary.
• Familiarity with spa products and treatments is advantageous, although on-the-job training may be provided.
• Ability to handle client concens and conflicts diplomatically and effectively.
The Spa Front Desk Receptionist's responsibilities include greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally, the Front Desk Representative has set targets every month with commissions based on individual prepaid sales and the overall performance of the branch.
• Be on time for shift and maintain consistent, regular attendance record
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves the spa.
• Ensure that the check-in, check-out and payment process is handled in accordance with company policy
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Familiarity with Spa Booking Software’s
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing extenal and intenal guests; develop professional and personalized relationships with regular guests.
• Handle guests’ questions and concens promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy;
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked, and well-organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Must be able to work without constant direct supervision and remain at assigned posts for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in, and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.