Restaurant (Asst.) Manager
At least five years of experience working as an Assistant Restaurant Manager on a similar scale
Candidates with experience in restaurant pre-opening preparation work are preferred (for establishments with over 200 seats)
Fluent in both Chinese and English
Effective experience in budget preparation and cost control
Proficiency in standard operating procedures (SOP) and Task Breakdown, with the ability to use these standards as training and quality service guidelines
Efficiently assign side duties to supervisors based on actual allocations to ensure that service preparations are completed adequately.
Ability to develop and execute the restaurant's budget and expenses, control costs, and ensure the achievement of business objectives
Responsible for and ensured the smooth operation of daily restaurant processes, including communication with the shopping center, the dining area, the kitchen, and logistics
Participate in the formulation of the restaurant's marketing strategies, drive promotional activities, and enhance the restaurant's visibility and appeal
Ensure customers have a high-quality dining experience, improve the dining experience and satisfaction, establish a customer database, and utilize it for marketing activities
Lead, train, and manage the restaurant team, including service staff, kitchen team, suppliers, etc., promoting efficient teamwork
Collaborate with the kitchen team to create and optimize the menu, ensuring food quality and innovation, and overseeing the efficiency, hygiene, and quality of each dish served
Collaborate with the kitchen team to ensure that restaurant facilities, equipment, and hygiene meet standards and comply with food safety and related regulations
Provide employee training and development opportunities to enhance the team's professionalism and service quality
Ensure that the restaurant's ambiance, decor, and layout align with the brand image, providing a unique dining environment
Evaluate the restaurant's performance, report on operations, and implement improvement plans
This role accountable for completing all assigned tasks with the highest level of service quality, and being able to perform side-duty for the preparation of the restaurant operation.
Develop and maintain guest relations through well-developed food and beverage skills, knowledge, and experience, in accordance with the values of the company.
High school and above graduate
Able to work on a split-shift
Well-groomed and pleasant personality with a passion for the service industry
Able to perform duties with hygiene standards
Proactive and can-do attitude
Similar setup experience of 2-3 years is required for a supervisory role
Able to perform above-standard tasks to greet, seat, serve, check out and bid farewell to the guests promptly in a warm and hospitality manner
Able to proactively serve the guests, with anticipation for their needs to create a memorable dining experience
Able to establish rapport with guests to build guest retun and become loyal to the restaurant
To collect constructive feedback to ensure the satisfaction of every individual of guest
Able to be a team player and work with the Culinary Team to present exceptional service and go for extra mile
Conducts monthly inventory checks on all chinaware, glassware, small operating equipment, and consumable supplies
Exhibits a thorough knowledge of menu and presentation standards and sound knowledge of beverage preparation
Applies food and beverage service techniques correctly at all times, serves items with enthusiasm, and performs suggestive selling whenever possible
Ensures that the outlet is kept clean and organized, both at the front as well as the heart of the house.
Completes the daily responsibilities that are set for each individual shift, such as opening and closing for the day.
Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
Recognizes the step of the billing process
Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements
Knowledge of the maintenance of seafood water tanks is a plus